Privacy Policy

Batemans Bay Nut Roasting Company – Privacy Policy

Batemans Bay Nut Roasting Company values the privacy of our customers and website visitors. We treat your personal information with the highest levels of confidentiality and are committed to protecting it in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

1. Information We Collect

We only collect personal information that is reasonably necessary to provide you with our products and services. This may include information you supply directly when you:

  • Place an online order (Name, billing/shipping address, email address, phone number).

  • Join our newsletter database or enter competitions.

  • Submit enquiries via our website, email, or social media platforms (such as Facebook and Instagram).

2. How We Use Your Information

We use the information we collect to process and deliver your orders, manage your account, respond to enquiries, and—if you have opted in—send you marketing updates and promotional offers.

3. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. However, to successfully run our business and fulfill your requests, we may share relevant data with trusted third-party service providers, including:

  • Delivery and freight partners (e.g., Australia Post or couriers) to ship your orders.

  • Secure payment gateways to process transactions.

  • Marketing platforms (e.g., email newsletter software) to send authorized communications.

All third-party providers are required to handle your data securely and are prohibited from using your personal information for any other purpose.

4. Data Security & Storage

We take reasonable steps to ensure your personal information is stored securely and protected from unauthorized access, modification, or disclosure. As noted in our Terms & Conditions, financial transactions are encrypted via secure gateway technology, and we never store your credit card details on our servers.

5. Your Rights: Access, Correction, and Opting-Out

You have the right to access the personal information we hold about you and request that it be updated, corrected, or deleted. If you receive marketing emails from us, you can opt-out at any time by clicking the “unsubscribe” link at the bottom of the email.

6. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal information, please contact us at:

  • Email: info@baynuts.com.au

  • Mail: Shop 8 CitiCentre Arcade, 10 Orient Street, Batemans Bay, NSW 2536, Australia